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Revolutionising Allied Health Practice Management Software: Lumary AH’s Innovation Journey

Authored by: Paul Holmes, Lumary AH Product Lead

In the fast-evolving landscape of allied health practice management software, Lumary AH has emerged as a trailblazer, setting a new standard for innovation in the industry.

Building Lumary AH With A Customer-Centric Approach

As the Product Lead for Lumary AH, I’m excited to share insights into our practices that distinguish us and the driving force behind our revolutionary approach to product development for our Allied Health Practice Management Software. Our journey began with a commitment to a customer-centric approach. Leveraging our extensive experience in healthcare solutions for disability, aged care, and therapy sectors, Lumary AH was envisioned as more than just a software product. We aimed to create a solution that is not only easy to implement but also empowers users with feature-rich functionality aimed specifically at the allied health industry.

By immersing ourselves in the daily operations of allied health providers, we identified key outcomes that fuelled our product development. These include reduced wait times, therapist autonomy, outcome tracking, and actionable financial data. In the sections below, we explore five pivotal areas that influenced our product design.


1. Continuous Innovation: Addressing Evolving Needs

In the dynamic world of software development, innovation is the heartbeat of progress. Lumary’s AH team embraced a culture of innovation, enabling us to unearth inventive solutions to complex problems. To achieve this:

  • We assembled a dedicated team with expertise spanning go-to-market strategies, product development, learning specialists, project management, UI/UX design, and implementation.
  • We adopted a holistic approach to building and launching our product, ensuring seamless collaboration among team members, with each contributing their unique skills and expertise.
  • Operating within the sprint methodology, typically reserved for product builders, allowed us to maintain focus and goal-oriented efficiency across all stages of product development.

2. Staying Ahead: Learning, Collaboration, and Best Practices

To remain at the forefront of technology trends and industry best practices, Lumary AH prioritises continuous learning and collaboration. Our multifaceted approach includes:

  • Inclusion of professionals from the allied health industry on our team.
  • Collaboration with an advisory board to incorporate diverse perspectives.
  • Continuous learning from pre-sales to post-implementation, ensuring best practice solutions are built with feedback from all stages of the journey.
  • A commitment to technological excellence, built on the robust Salesforce CRM and fostering a culture of continuous growth.

3. Partnering with the Best: Enriching Lumary AH

Our recent collaboration with Tyro Health (formerly known as Medipass) exemplifies our dedication to enriching Lumary AH. This integration facilitates seamless service offerings under Medicare and Private health, underscoring our commitment to a holistic approach to patient care. This has allowed our customers to seamlessly deliver services to clients regardless of their funding, with the same business efficiencies provided with our market leading NDIS management solution.

4. User Feedback: The Heart of Lumary AH

User feedback is the lifeblood of our software. Actively seeking and incorporating feedback, with a particular emphasis on recent scheduling insights, allows us to refine features effectively. Our UX lead goes the extra mile by visiting customers onsite to understand their day-to-day tasks, ensuring we address their needs comprehensively.

5. Planning for the Future: Lumary AH Roadmap

What’s in store for Lumary AH users? Exciting updates are on the horizon:

  • A new Scheduling Tool to enhance the speed and ease of booking appointments.
  • Improved therapist matchmaking for quicker service delivery through better clinician-to-waitlist and referral matching.
  • Accounts Receivable Module Upgrades to simplify financial processes with auto-creation of payments on outstanding invoices.


Advice for Innovators in Healthcare Technology

To fellow product leads and software professionals in healthcare technology, my advice is simple: iterate, iterate, iterate. Running a lean team at Lumary AH, constant iteration has been our key to success. Listening to user feedback, learning from experiences, and a relentless pursuit of improvement are essential.

In conclusion, Lumary AH is not just an allied health software solution; it’s a commitment to the industry, fueled by a passion for innovation and a profound understanding of the needs of allied health providers. Join us on this transformative journey as we continue to push boundaries and set new benchmarks in the allied health industry.