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How to identify the digital gaps in your healthcare organisation

If your business is not running as smoothly as it should, digital disconnect may be at the root of the problem.

In an ideal world, every healthcare organisation would have a complete end-to-end integrated digital system with a single user interface – one that’s cloud based and manages data in real-time.

This might sound like an unachievable goal, but it is possible to integrate your digital systems and automate many of your routine business processes. Before you can find the right solution for your organisation, you need to identify your digital gaps. Once you understand your challenges, it’s easier to find the most effective way to overcome them. 

While every healthcare organisation is different, there are three main areas that are more prone to data bottlenecks and information blockages. When you take the need for human involvement out of these processes, you can increase efficiency and accuracy while freeing up your support workers so they can focus on supporting and providing care.  

1. HR systems, scheduling and rostering

Ideally your rostering and scheduling systems would talk to each other as well as your HR tools. When there is a gap in your software applications, it means someone needs to enter data manually. This increases the likelihood of human error, which in turn reduces the accuracy of your business information. When you take the focus of your workforce away from clients and onto admin, your business efficiency will also be affected. 

2. Claiming from funding bodies

When you’re claiming from HCP, the NDIS or any other funding body, there’s a regulatory process involved. The rules around disability and aged care funding are complex and ever-changing. Without an integrated claiming solution, your staff will need to spend more time on admin tasks and less on providing care. This may result in you leaving money on the table.

3. Record keeping

When it comes to meeting your compliance obligations, it’s essential that you maintain complete records and establish an audit trail. This means all your client case notes and medication records need to be updated regularly and accurately. With a single healthcare platform (accessible from a mobile device), you can avoid the chaos of trying to manage data from a combination of paper, phone notes and excel spreadsheets. 

Once you’ve identified the digital gaps in your business, the next step is to find the right solution to smooth out the data speed humps, automate as much as possible and get your business processes flowing freely. A single, integrated healthcare software solution can fill the gaps in your organisation so your support workers can spend their time providing quality care. 

Looking to fill the digital gaps in your organisation? Book a demo today.