How 360 Behavioral Health grew revenue 20%
360 Behavioral Health grew revenue by 20%, increased billable hours by 26% and cut client intake from 30 days to 10 with Lumary, while serving nearly 3,000 clients across 23 locations.
The challenge
Before implementing Lumary’s end-to-end practice management solution, 360 Behavioral Health grappled with several operational challenges that impeded its ability to grow efficiently and sustainably.
- Delayed and inefficient reporting: Weekly reports took hours to generate, with outdated data delaying decision-making and relying on manual, error-prone processes.
- Intake and waitlist management: Manual management of client inquiries and waitlists using email, web forms, and spreadsheets affected efficiency.
- Lack of real-time data: Metrics updated weekly delayed insights and actions, hindering timely responses to issues.
- Staff turnover and satisfaction: High administrative burdens from manual processes and system reliability issues led to a decrease in job satisfaction.
- Fragmented systems: Disjointed systems caused inefficiencies, data synchronization issues, and increased workload due to double data entry and lack of integration with HRIS and data collection systems.
- Revenue cycle management inefficiencies: Manual RCM processes led to inefficient billing processes.
The solution
Recognizing the need for an innovative solution, 360 Behavioral Health chose Lumary’s end-to-end practice management platform.
- A scalable and reliable solution designed to support rapid expansion at an enterprise level without sacrificing clinical care quality.
- Built on the Salesforce platform, Lumary offers better cybersecurity and 99.9% guaranteed uptime, ensuring the safety of sensitive data.
- Personalized service, expert knowledge and dedicated support ensures a smooth transition and seamless implementation.
- Industry designed workflows and user-friendly interface ensures a seamless transition with a higher employee satisfaction.
- Real-time data visibility through configurable dashboards allow for more data-driven decisions for instant actions.
- An end-to-end solution streamlines operations with seamless data collection through an integration with Hi Rasmus.
The results
- 20% revenue growth in just 9 months, driven by streamlined billing across regional centers, schools, insurance, and patient responsibility channels. The billing team remained the same size despite the significant increase in claims and line items.
- 26% increase in billable hours across 23 locations, with over 15% increase on average billable hours per employee for all ABA services over the course of 9 months.
- Client intake cut from 30 days to 10 days, with processed inquiries growing by 200% while the Care Navigation team grew by only 50%.
- Staff turnover reduced by about 40%, empowering 2,500 staff.
- 75% faster reporting, with real-time dashboards replacing weekly PowerPoint reports.
Since the implementation of Lumary in September 2023, we’ve achieved remarkable operational improvements as we serve nearly 3,000 clients across 23 locations. With over 2,500 dedicated employees benefiting from Lumary, we’ve experienced record-breaking success and a positive impact on our bottom line increasing revenue by 20%.
Discover how 360 Behavioral Health transformed its operations and achieved remarkable growth by leveraging Lumary’s robust and scalable platform. In this case study, you’ll learn how 360 Behavioral Health optimized its processes to deliver exceptional care across 23 locations, serving nearly 3,000 clients with the support of over 2,500 dedicated employees.
Key Takeaways:
1. Revenue Growth: Explore how streamlined billing processes across diverse channels led to a 20% increase in revenue.
2. Efficiency Boost: See how advanced reporting capabilities drove a 26% increase in billable hours, enhancing operational efficiency across the board.
3. Faster Client Intake: Learn how automated workflows reduced the client intake cycle time from 30 days to just 10, allowing for faster and more efficient service delivery.
4. Empowering Staff: Understand how a strategic tech partnership empowered thousands of staff members, reducing turnover and enhancing job satisfaction.
5. Enhanced Reporting: Discover how faster and more accurate reporting improved compliance and allowed more time to be dedicated to client care.
360 Behavioral Health’s journey with Lumary is a testament to the power of a scalable and reliable platform in driving sustainable growth while maintaining high standards of care.
Ready to dive deeper? Read the full case study to see how these strategic implementations have optimized their operations and supported their mission to deliver outstanding care to individuals with Autism.
Download the 360 Behavioral Health Case Study (PDF)
“Migrating data was daunting, but with Lumary’s support, we successfully moved close to a million records. Now, our lead administrators build and update reports, significantly reducing the need for support tickets and increasing internal expertise.” – Jacob Varela, Client-Side Project Lead, 360 Behavioral Health
“Lumary isn’t just a software provider; they’ve been a vital tech partner, offering invaluable guidance and support. Their platform empowers us with real-time analytics, streamlining processes from intake automation to revenue cycle management, which is crucial for launching new sites and expanding into new regions.” – Kate Sheldon Princi, CEO, 360 Behavioral Health
Ready to see results like these?
Book a demo to see how Lumary ABA can streamline intake, scheduling, billing and reporting for your practice.
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