We Excitedly Announce Ryan Westwood As Our New Chairman of the Board! Read Press Release

Lumary webinar: Understanding Improved Payment Arrangements

The Improved Payment Arrangement changes are a big shift in the way aged care providers claim for services and many providers are finding it difficult to navigate the complex and evolving regulatory changes.

Join our host Elise Giancola, Lumary’s Chief of Product, Research and Innovation, as she brings together industry experts to guide you through the key challenges and how to implement the IPA changes so your organisation can continue to deliver quality services to our ageing community.


Watch this webinar to learn more about:

  • Industry changes and the impact this has on providers
  • Key takeaways from the IPA changes to ensure providers meet the new legislative and policy requirements
  • How Community Care Tasmania have navigated the IPA changes and their tips to ensure a smooth transition
  • Expected changes on the horizon and what providers should prepare for
  • How to be adaptable to change in the face of constant industry changes

Interested to learn more about how Lumary’s software for home care providers can simplify the claiming and reporting process and help you to navigate the changes? Get in touch with us.

Looking for more information on IPA timelines, deadlines and extensions? Check out our recent article on when the IPA changes will affect home care providers.


Meet the Panel

Elise Giancola (Host) Chief of Product, Research and Innovation, Lumary

Elise brings a wealth of experience in the healthcare industry with a career spanning over 20 years. Having started as a rehab therapist and public health clinician, she transitioned to designing technology aimed at improving clinical programs and operational processes as a way of delivering better care to more people. At Lumary, Elise is building digital healthcare solutions that facilitate the management and delivery of evidence-based care, empowering providers to improve health outcomes for the community.


Shirralea Holman – Operations Manager, Community Care Tasmania

Shirralea has a long connection with Community Care Tasmania (CCT). She liked what she saw and in 2017 joined the CCT Board of Management for two years. Despite her previous knowledge about CCT, since taking up her new role as Operations Manager at the end of November 2020, she is discovering new aspects of the business on a daily (even hourly) basis. Shirralea is very adept at rolling with the flow to problem-solve and make the right call at the right time, and has been this throughout her working life.


Cheryl O’Flaherty – Aged Care Specialist, Lumary

Cheryl is a home care specialist with over 16 years of experience in the industry. She specialises in processes and systems transformation, including organisational design, systems implementation, process improvement and business transformation. Recently, Cheryl has been working in collaboration with providers on the rapid changes in the sector, including implementing recommendations from the Aged Care Royal Commission and providing a framework for providers to enable the new Improved Payment Arrangements for home care.


Dominic Musolino – Client Outcomes Manager, Lumary

Over the past 12 years, Dominic has worked as a senior leader in multiple positions within the aged care sector across Australia. This has included leading teams of 400+ employees delivering consumer-directed care and business objectives to customers for home care providers such as Kincare, Australian Home Care and Calvary Community Care. As a Client Outcomes Manager at Lumary, Dominic utilises his first-hand experience to support providers to achieve the best outcomes.