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New Software Functionality Launched by Lumary for the Aged Care Sector

The feature has been built for HCP providers, helping them to improve compliance, business efficiency and provide better care

Adelaide-based HealthTech company, Lumary, has launched new functionality within its healthcare platform product, Lumary CM, specifically designed for Home Care Package (HCP) Providers. This feature, which has been co-designed with HCP care providers, is an extension of their healthcare platform and increases Lumary’s specialisation within the aged care industry, helping to provide better care to the ageing population of Australia.

In recent years there has been an increase in the focus on the aged sector and how care is delivered. Current reforms in this area, as well as the call for technological and business model transformation, means that care providers are under pressure to focus on client care and satisfaction. However, this will only be achieved through the use of technology that takes the burden of administration off of the provider, whilst giving them a complete and accurate view of each of their clients.

Integral to the reforms are placing clients at the centre of their servicing system, providing them with more choice and control, and structuring the system to support the clients and their families. This reiterates the need for a technology solution that is consumer-centric. This is where the Lumary CM platform, with HCP-specific functionality, assists aged care providers.

“Our product allows providers a complete view of their client, streamlines their workforces’ daily tasks, provides trackable data, meaningful insights, and engages with clients transparently. This means more collaborative care, whilst managing your organisational needs and financial processes. It also allows the management of both HCP and NDIS in one platform for those providers that work in both domains,” said Lumary CEO, Joseph Mercorealla.

Additionally, businesses will need to ensure they are able to lower costs and optimise business outcomes whilst improving revenue. And the only way providers are going to be able to do this is by leveraging a technology system that allows them to do this whilst keeping the client centre focussed. “This is where we really stand out in the market. We have spent hundreds of hours with HCP providers building a solution that we know will hit all the right marks in order to achieve consumer satisfaction and business success,” said Mercorella.

So what HCP features does the Lumary CM platform assist with?

  • Meet HCP compliance requirements seamlessly
  • Manages organisational requirements & financial systems
  • Streamlines daily tasks
  • Creates trackable data, anytime, anywhere
  • Builds meaningful data insights which means better quality care
  • Allows transparent engagement with clients
  • Allows more collaborative care: improved client and carer engagement
  • Supports the ageing community to live independently and take control of their at-home healthcare and lifestyle services.

“With consumer-directed care being the imperative it is, it’s crucial providers in the HCP space ensure they have a technology solution that maintains compliance, offers a complete client experience, assists with increasing loyalty and customer retention, and ultimately provides better care,” concluded Mercorella.


Lucinda Boddy

About Lumary
Lumary is a Healthcare Platform provider and Technology Service Partner for digital transformation, integration, and success. It is a customer-centric care management application system powered by the world’s number 1 SaaS Cloud platform SalesforceTM. It incorporates best-in-class technology systems under a single commercial and managed integration model. Lumary’s headquarters are located in Adelaide, with offices in Sydney, Melbourne and San Francisco.