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Lumary information session: Importance of change management for digital transformation

Although digital transformation can be unsettling, organisations with successful change management strategies are well-positioned to progress in the industry and embrace a new direction.

In the constantly changing healthcare environment, providers must continuously update their skillset to align with the sector’s demands. If your approach to change management has a defined beginning and end, you may fall short with your new system adoption or see your workforce regress towards using outdated organisational practices.

Hosted by Lumary’s Enterprise Healthcare Consultant Hamish Matheson, a panel of industry specialists and tech experts from Lumary and leading services provider I Can Jump Puddles discussed the best ways to approach change management, and the importance of an agile approach to change for both your organisation and customers as a means of achieving person-centred care.

View our webinar below to learn about these strategies and understand how professionals within the sector have experienced successful change management for digital transformation.

Within this recording, you will gain actionable insights on how to:

  • Embrace change, so you’re always looking for efficiencies to support your staff and improve client outcomes
  • View your staff as valuable assets and tap into their knowledge and experience to get the most out of your digital solution
  • Upskill your team to be comfortable with ongoing change and get them excited and engaged when it comes to technology 
  • Collaborate with your tech partner to set you up for success

We encourage our community to connect with us and continue the discussion via conversations@lumary.com.au.

For further information about how Lumary’s care management software can support providers during their digital transformation, speak with our healthcare consultants today.


Meet the Panel

Hamish Matheson (Host) – Enterprise Healthcare Consultant, Lumary

Hamish Matheson has 20 years of experience solving complex business problems through efficient use of technology. Hamish was drawn to Lumary as he strongly supported and believed in the vision of the organisation to empower care providers in the provision of better care through the use of technology.

With a strong background in Telecommunications, managed infrastructure, enterprise software and workforce management, Hamish has extensive experience consulting with organisations on increasing business efficiency and minimising cost by leveraging technology to reduce manual operations. Hamish understands the complexities of retaining an engaged workforce and increasing profitability through sustainable growth, as well as the significance of removing barriers for care providers in challenging, highly regulated environments.


Sam Boag – Founding Director, I Can Jump Puddles

Sam Boag is the founding Director of I Can Jump Puddles, a qualified physiotherapist with more than 20 years of experience in the health and disability services sector. Having experience as a therapist and a manager, Sam has a deep understanding of the NDIS, and is a passionate advocate in helping participants access their local community and feel included.

Sam has been involved in the rollout and implementation of the NDIS since its inception in South Australia, and she has strong relationships with a variety of local service providers. Prior to relocating to South Australia in 2006, she was the owner and founder of a children’s gross motor and movement program, Ready Steady Go Kids.

Lachie Boag – IT Systems Manager, I Can Jump Puddles

Lachie Boag is the IT Systems Manager at I Can Jump Puddles. Studying Information Technology and Commerce at the University of Adelaide, Lachie has been working with the Lumary system at I Can Jump Puddles for the past three and a half years. Lachie has also tapped into other areas of the disability sector doing support work, client relations and admin work at I Can Jump Puddles. Lachie focuses on working closely with team members to ensure the system provides the best outcomes for staff and clients.


Joshua Pix – Director of Delivery, Lumary

Josh has over 20 years of experience in making lives easier for organisations and individuals by taking complex problems and simplifying them. He has held finance and project management roles across private, public, and government organisations.Additionally, Josh has worked across a wide range of industries including manufacturing, logistics, justice and energy.

He is passionate about helping organisations overcome  distractions to understand the real problems and develop focused, actionable solution paths to solve them. He has spent the last two years building the Delivery function of Lumary from four to forty staff, helping disability and aged care organisations improve their business operations using the Lumary software.