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Lumary information session: Harnessing technology for continuous business improvement

To conclude Lumary’s three-part webinar series, ‘How to develop and implement a tech strategy’, we discuss how to leverage the power of technology to create ongoing improvements in your care delivery business.

In an ever-changing and increasingly competitive environment, disability and aged care providers must continue to adapt to remain sustainable. Throughout this session, a panel of industry experts discuss how to embed a culture of continuous improvement to optimise existing processes, uncover efficiencies and find new ways to transform.

Learn how effective digitalisation helped leading healthcare provider, Everyday Independence, grow from 200 to 850 employees and expand its customer base from 10,000 to 31,000 clients in only three years. 

Watch the replay of our webinar to discover practical tips on how to:

  • Build a better business and make smarter, data-driven decisions
  • Boost staff attraction, retention and engagement
  • Improve client communication and the quality of your care delivery
  • Increase your profitability and sustainability 
  • Grow your business so you can deliver more care to more people


We encourage the community to connect with us and continue the discussion via conversations@lumary.com.au.

For more information about how Lumary’s care management software can support providers to create ongoing improvements, speak with our healthcare consultants today.


Meet the Panel

Hamish Matheson (Host) – Enterprise Healthcare Consultant, Lumary

Hamish Matheson has 20 years of experience solving complex business problems through efficient use of technology. Hamish was drawn to Lumary as he strongly supported and believed in the vision of the organisation to empower care providers in the provision of better care through the use of technology.

With a strong background in Telecommunications, managed infrastructure, enterprise software and workforce management, Hamish has extensive experience consulting with organisations on increasing business efficiency and minimising cost by leveraging technology to reduce manual operations. Hamish understands the complexities of retaining an engaged workforce and increasing profitability through sustainable growth, as well as the significance of removing barriers for care providers in challenging, highly regulated environments.


Kylee McCalman – Central Systems Lead, Everyday Independence

Kylee is an experienced senior leader and has a broad range of experience across business development, customer relationship management, operational excellence, and product management. She has worked across multiple industries, including healthcare, media and real estate.

As Everyday Independence’s Central Systems Lead, Kylee manages a team of six people to deliver great customer and employee experiences through innovative digital solutions. She is passionate about driving productivity and making it easier for clients to receive support and achieve outcomes.

Shannon Mafodda – Operations Manager, Care Access

Shannon has over 30 years’ experience navigating complex problems and managing the delivery of technical projects, working across multiple industries including healthcare, infrastructure and communications.

Shannon was drawn to Care Access’ philosophy of connecting providers to the NDIA APIs in a quick, and efficient manner using a simple process based on a fair and ethical pricing model. Shannon is passionate about making a difference in improving outcomes and easing pressure in people’s lives and works closely with providers to make the digital transition to the NDIA a seamless and hassle-free process.


Claire Whitelaw-Brown – Delivery Manager, Lumary

Claire brings over 25 years experience spanning roles as a business systems consultant, project manager, chartered management accountant, certified leadership coach and mentor. She has spent 20 years as a leader, 7 years in software transformation and 5 years working with disability and aged customers.

Claire currently leads a multi-disciplinary team of Salesforce consultants, project managers, business analysts and developers at Lumary who support aged care and disability providers on their digital transformation journey. She is passionate about getting to the root of an organisation’s challenges and helping them to implement technology solutions to solve them.