As Australia’s leading care management software platform for the disability and aged care industries, we’ve partnered with Conpago to enable healthcare providers to bring their communications and customer engagement together in one secure place.
“Our partnership with Conpago extends the functionality and capabilities of Lumary’s software to create an even more powerful solution to support the needs and challenges of the healthcare market,” says Rick Russo, Head of Strategic Partnerships at Lumary. “With a single, integrated solution, our customers and future customers can collaborate and communicate better than ever before”.
Conpago’s customer management system centralises all communication for providers, giving clients and loved ones total visibility over their services and support. With this level of engagement and transparency, providers can transform their communications, offer their clients more choice and control and achieve meaningful value-based care delivery.
“Our goal with this partnership is to deliver a connected solution that creates a seamless experience for providers,” says Conpago CEO Ali Galadari. “With this integration, we have created a single source of truth for the healthcare industry — Lumary performs the heavy lifting in the back end, and that vital data is captured by the intuitive and user-friendly Conpago platform. The capabilities of the Conpago application supports providers to effectively manage and engage with everyone in a client’s circle of care”.
With the accelerated evolution of the healthcare industry, providers need integrated, purpose-built software. Through the Lumary and Conpago tech partnership, providers can access an advanced end-to-end technology solution that supports in streamlining operations, creating an engaged circle of care, and delivering more person-centred services.
“With a single solution, our team can communicate with all stakeholders in real-time, in one user-friendly place,” says Angeline Violi, Director of Concentric Healthcare Services. “Beyond supporting us to be more efficient and accurate, we can now easily share meaningful moments and celebrate important milestones with everyone involved in our clients’ care. The ability to instantly send photos, videos and messages creates a high level of engagement and allows everyone to see the value and positive changes for themselves. And it is so rewarding for our staff too”.
“Lumary and Conpago have a shared vision — we want to make a difference, and both companies are invested in supporting providers to deliver quality, outcomes-based care,” says Russo.